Privacy Policy

Privacy Policy

Privacy Policy Of Ijen To Bromo Tour

At Ijen To Bromo Tour, your privacy and trust are of the utmost importance to us. This Privacy Policy has been created to inform you how we collect, use, protect, and share information about you when you engage with our services and visit our website. Whether you are booking a tour, requesting information, or simply browsing our offerings, we want you to understand how your data is handled. This policy is compliant with relevant privacy standards and intended to promote transparency and trust.

1. Introduction

This Privacy Policy applies to all personal information collected through our website (www.ijentobromotour.com), email communications, WhatsApp inquiries, and during the process of booking and participating in our tour services. By using our services, you agree to the terms outlined in this Privacy Policy.

We are committed to protecting your personal information and respecting your privacy rights. This document outlines what data we collect, why we collect it, how it is used, with whom it is shared, how it is stored, and your rights regarding your personal data.

2. Types of Information We Collect

We collect various types of personal and non-personal information to ensure effective delivery of our tour and travel services.

a. Personal Information

This includes information that identifies you as an individual:

  • Full name

  • Email address

  • Phone number / WhatsApp

  • Nationality

  • Passport or Kitas number (required for national park permits)

  • Health certificate (required for Ijen Crater hike)

  • Flight information (arrival and departure)

  • Address (optional)

b. Booking and Payment Information

  • Tour and travel preferences

  • Tour dates and number of participants

  • Special requests (dietary, medical, etc.)

  • Invoice details

  • Transaction history

  • Deposit payment proof (20% or other percentage as agreed)

c. Device and Browsing Information

When you access our website, we may automatically collect certain information through cookies and analytics tools:

  • IP address

  • Browser type and version

  • Operating system

  • Device type (desktop/mobile/tablet)

  • Pages viewed

  • Date and time of access

This data helps us understand website usage patterns and improve the online experience.

3. How We Collect Information

Your personal information may be collected through the following means:

  • Direct submission via contact forms on our website

  • Communication via WhatsApp, email, or phone call

  • Booking request forms

  • Voluntarily submitted documents (passport, health certificate, flight ticket)

  • Cookies and web analytics tools

We ensure that all personal information is collected lawfully, fairly, and with your knowledge and consent.

4. Purpose of Collecting Personal Information

We collect personal data to provide and improve our services. The purposes include:

  • To process your tour inquiries and bookings

  • To issue invoices and accept payments

  • To arrange park entrance permits and official documentation

  • To ensure participant eligibility (e.g., health certificate for hiking activities)

  • To personalize customer service and support

  • To communicate relevant information before, during, and after the tour

  • To analyze customer trends and preferences for business improvement

We only collect data that is necessary and relevant to fulfilling these purposes.

5. Use and Disclosure of Information

Your personal information will only be used for the purposes it was collected and will never be sold or disclosed for unrelated third-party marketing.

However, we may share your information under the following limited circumstances:

  • With government authorities: To process required hiking or park permits

  • With emergency services: In case of medical or safety emergencies

  • With payment processors: To facilitate secure online payments

  • With our staff and guides: To ensure smooth tour coordination

  • Legal requirement: When disclosure is necessary under law or regulation

We require all third parties to adhere to strict confidentiality and data protection standards.

6. Data Security and Storage

We implement a range of technical and organizational measures to ensure the protection of your personal data:

  • Secure servers for data storage

  • Encryption of sensitive data during transmission

  • Restricted access to personal data

  • Regular security audits and updates

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal or reporting requirements. Once it is no longer required, your data will be securely deleted or anonymized.

7. International Data Transfers

If you are located outside Indonesia, please be aware that your data may be transferred, stored, or processed in Indonesia where our servers and operational headquarters are located. We take all reasonable steps to ensure your data is treated securely in accordance with this Privacy Policy.

8. Your Data Protection Rights

Under data protection laws, you have the following rights:

  • Right to Access: You can request a copy of your personal data

  • Right to Rectification: You can request corrections to inaccurate or incomplete data

  • Right to Erasure: You can request the deletion of your data in certain situations

  • Right to Restrict Processing: You may limit the way we use your data

  • Right to Data Portability: You may request your data be transferred to another service provider

  • Right to Object: You may object to data processing based on legitimate interests

To exercise these rights, please contact us at info@ijentobromotour.com. We will respond within 14 business days.

9. Use of Cookies

Cookies are small text files stored on your browser when you visit our website. They help us:

  • Enhance website functionality

  • Remember user preferences

  • Analyze web traffic and usage trends

You may refuse or delete cookies by changing your browser settings. However, disabling cookies may affect the functionality of our website.

10. Third-Party Services and Links

Our website may contain links to third-party websites (such as payment platforms or travel blogs). This Privacy Policy does not apply to such third parties. We encourage you to review the privacy policies of any external sites you visit.

We are not responsible for the data collection, use, or disclosure practices of third-party websites or services.

11. Travel Insurance and Medical Safety

We strongly advise all clients to obtain comprehensive travel insurance that covers:

  • Emergency medical services

  • Trip cancellation and curtailment

  • Baggage loss or theft

  • Personal liability

  • Adventure and hiking activities

Note: Our tour prices do NOT include insurance. We are not liable for personal loss, injury, or medical expenses incurred during the tour. It is the client’s responsibility to ensure adequate coverage before the start of the tour.

12. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without verified parental consent. If we become aware of having collected data from a child under 13, we will take steps to delete such data immediately.

13. Health and Safety Declarations

Due to the physically demanding nature of some tours (such as the Ijen Crater Blue Fire hike), we require:

  • Clients to be in good health and physically fit

  • A health certificate showing no asthma or heart condition (mandatory for Ijen Crater)

  • Pregnant women, children under 5, and persons over 65 are not permitted for Ijen hike

These requirements are enforced for the safety of our clients and in accordance with local park regulations.

14. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website, and the updated effective date will reflect the latest revision. We recommend reviewing this policy periodically to stay informed about how we protect your data.

If significant changes are made to this Privacy Policy, we may notify you via email or through a notice on our website.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please do not hesitate to contact us:

Ijen To Bromo Tour
License No: 0220002760894
Website: www.ijentobromotour.com
Email: info@ijentobromotour.com
WhatsApp: +62 821-4296-1911
Location: Banyuwangi, East Java - Indonesia

Thank you for trusting Ijen To Bromo Tour. Your privacy and safety are our priorities.

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